Privacy policy

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Last updated: October 2024

Introduction

At Fractional Creatives, we believe in transparency and simplicity, including how we handle your data. As your creative partners, we collect only essential information needed to serve you effectively and maintain our business relationship. This policy explains our limited data collection practices and our commitment to protecting your information.

1. Important Information

Our Role and Contact

Fractional Creatives, based in Calgary, Alberta, manages the limited personal data we collect. For questions about your data or this policy, please contact:

Charmaine Muzyka, Founder + Creative Director
charmaine@fractionalcreatives.com

Who This Policy Covers

This policy applies to everyone who interacts with our business, primarily:

• Website visitors who submit contact forms

• Potential and current clients

• Newsletter subscribers (when this service becomes available)

2. Information We Collect

Initial Contact

When you reach out through our contact forms or schedule a meeting, we collect basic information necessary for communication:

• Your name and company name

• Professional email address

• Phone number (if provided)

• Brief description of your project or needs

This information is stored securely in our internal systems and used solely for responding to your inquiry and maintaining accurate business records.

Client Relationships

For active clients, we collect additional necessary information:

• Billing and payment information for accounting purposes

• Business goals and challenges to inform our strategic work

• Brand assets and guidelines to ensure consistent creative output

• Project feedback and preferences to deliver better results

Website Usage

Our website collects minimal technical data through standard analytics tools:

• Basic visit duration and pages viewed

• Device type (mobile, desktop, tablet)

• Geographic region at the city level This helps us understand how visitors use our site and improve its functionality.

3. How We Use Your Information

Primary Uses

We use your information exclusively for:

• Communicating about your projects and needs

• Developing effective creative and strategic solutions

• Processing payments and maintaining accounting records

• Sending relevant project updates and business communications

Internal Purposes Only

Your information is used solely for internal purposes. We never:

• Share your data with external marketing companies

• Sell or trade your information

• Use your data for automated decision-making or profiling

• Share your business information with our contractors without explicit permission

4. Data Protection

Security Commitment

We protect your information through:

• Secure, password-protected project management systems

• Enterprise-grade cloud storage with encryption

• Strict access controls limiting data to only essential team members

• Regular security reviews and updates

Data Retention

We keep your information only as long as necessary:

• Contact form submissions: 2 years

• Active client data: Duration of our engagement plus 7 years (for tax purposes)

• Project files: As specified in your service agreement

5. Your Rights

You have full control over your information and can:

• Request a copy of any data we hold about you

• Ask us to update or correct your information

• Request deletion of your data (unless we're required to keep it for legal reasons)

• Opt out of any future communications

6. Information Sharing

We maintain strict confidentiality and only share your information when:

• You've given explicit permission

• It's necessary for providing our services (e.g., with our payment processor)

• We're required by law

We never share your business information with external contractors without your knowledge and consent.

7. Website Cookies

Our website uses minimal essential cookies to:

• Remember your basic preferences

• Provide a better browsing experience

• Understand general website usage patterns

You can control cookie settings through your browser preferences.

8. Changes to This Policy

If we make significant changes to this policy, we'll notify our active clients directly and update the "Last Updated" date above.

9. Contact Us

We encourage questions about our privacy practices. Contact charmaine@fractionalcreatives.com with any concerns.

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Your trust is important to us. We collect only the information needed to serve you effectively and maintain our business relationship. All data sharing is done with purpose and care, ensuring your business information remains secure and confidential.

Last Updated: October 2024