Terms + conditions

—

Last updated: October 2024

1. Acceptance of Terms

By accessing and using the Fractional Creatives website ("Site"), you agree to these Terms and Conditions ("Terms") and our Privacy Policy.

2. Client Confidentiality and Portfolio Rights

We prioritize client confidentiality in all aspects of our business. Our commitment to your privacy includes:

• Never displaying or discussing client work without explicit written consent

• Maintaining strict confidentiality about all client projects and relationships

• Understanding that B2B creative work often requires absolute discretion

• Protecting sensitive information through robust security measures

• Offering mutual non-disclosure agreements when required

3. Intellectual Property Rights

3.1 Website Content

All content on our Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, is our property and protected by international copyright laws.

3.2 Client Projects

While specific terms are outlined in our Service Agreement, our general approach to intellectual property is:

• Clients receive full ownership of final deliverables upon complete payment

• We retain ownership of our processes, methodologies, and strategic frameworks

• Third-party assets (like stock photos or fonts) are subject to their original licenses

4. Website Usage Terms

You agree not to:

• Use our Site in any unlawful manner or for any unlawful purpose

• Scrape, data-mine, or automatically download content from our Site

• Copy, modify, or create derivative works of our Site design or content

• Remove any copyright or other proprietary notices

• Attempt to gain unauthorized access to any part of our Site

• Use our Site in any way that could disable, overburden, or impair its function

5. Communication Policies

5.1 Communication Channels

• We primarily use Google Workspace, Slack, and Notion for collaboration

• We're flexible and can adapt to client-preferred communication platforms

• All formal project communications will be documented in writing

5.2 Response Times and Availability

• We strive for prompt, professional communication during business hours

• While we may work and send communications outside traditional business hours, immediate responses are not expected outside of business hours

• Specific response time expectations will be outlined in your Service Agreement

6. Services

Fractional Creatives provides comprehensive brand, marketing, and communication services to forward-thinking organizations. Our specific service offerings and deliverables will be detailed in individual Service Agreements.

7. Client Responsibilities

To ensure successful collaboration, clients are expected to:

• Provide timely and accurate information

• Engage in regular communication

• Review and provide feedback within agreed timeframes

• Maintain confidentiality of shared materials and processes

• Ensure provided content complies with applicable laws

8. Limitation of Liability

Our Site and services are provided "as is." While we strive for excellence, we make no warranties about the completeness, reliability, or accuracy of Site information. Specific project warranties and limitations will be addressed in your Service Agreement.

9. Governing Law

These Terms are governed by Alberta, Canada law. For international clients, specific jurisdictional terms will be addressed in individual Service Agreements.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our Site.

11. Contact Information

For questions about these Terms, please contact us at: charmaine@fractionalcreatives.com

—

By using our Site or engaging our services, you acknowledge that you have read and understood these Terms. Specific project terms, including payment schedules, deliverables, and cancellation policies, will be outlined in your Service Agreement.

Last Updated: October 2024